FME and Esri Managed Services from Avineon Tensing
Focus on your core business, not on system maintenance. Our Geospatial Managed Services for ArcGIS Enterprise and FME Flow ensure your critical systems operate at peak efficiency, giving you complete peace of mind.
Your team depends on your FME and Esri systems performing optimally systems every day. The burden of maintenance, updates, incident management and performance tuning can distract your experts from value-adding work. Avineon Tensing takes on that responsibility, providing proactive, expert management for your Esri Enterprise and FME Flow systems.
Free Your Team from the Burden of Maintenance
Managing critical geospatial infrastructure is often knowledge-intensive and time-consuming, but not typically a full-time undertaking for one person. Partnering with Avineon Tensing allows you to solve key business challenges:
Ensure Business Continuity: Your ArcGIS and FME platforms support critical business processes. We provide the specialised expertise to ensure they are always available, performant, and secure.
Access Specialised Expertise: Don't let a lack of in-house specialists become a bottleneck. Our certified team brings deep, focused knowledge of Esri and FME technologies that is difficult to maintain internally.
Free Up Your Experts: Allow your GIS professionals to focus on innovation and delivering business value, not on routine system administration, patching, and troubleshooting.
Gain a Proactive Partner: We don't just fix problems. We actively monitor your systems to prevent issues before they occur, providing strategic advice on optimisation and upgrades.
The Benefits of Our Managed Services
Our service is built on a foundation of proactive support and clear communication. Each component is designed to ensure your environment is stable, efficient, and ready for the future.
Service Requests
Access our expert service desk for prompt troubleshooting, 'how-to' questions, and expert advice from certified Esri and FME specialists.
Incident Management
When issues arise, we resolve them quickly, carefully, and transparently within agreed-upon response times, minimising impact on your operations.
Monitoring & Health Management
We provide continuous 24/7 insight into the performance and health of your platform using our monitoring dashboard. This includes proactive advice for optimisation and prevention to address issues before they affect your users.
Change Management
Need to implement an improvement? We provide thoughtful analysis of potential enhancements and manage the implementation of required changes, from minor tweaks to major updates.
Upgrade Advisory & Implementation
We identify necessary software updates and security patches, providing expert guidance on the timing and approach for seamless implementation, ensuring you stay current and secure.
Dedicated Service Management
A dedicated Service Manager serves as your regular point of contact. They understand your setup, ensure clear communication and provide regular reporting and strategic insight into platform efficiency and licence usage.
Our Approach: Clear and Reliable
We strive to deliver a high quality of service, tailored to the size and complexity of your data environment, through a proven, long-term partnership approach.
We start by listening. We meet with you to carefully assess your current environment, understand your business goals, and define your specific requirements.
Technical analysis of your setup to determine the precise scope and scale of management required to ensure optimal performance.
We deploy our monitoring tools, establish communication channels, and officially begin managing your environment.
With 24/7 monitoring and our expert team on call, you can benefit from a stable, robust, and worry-free platform, allowing your team to focus on what they do best.
24/7 Active Monitoring
Proactive management requires deep, granular transparency. Our monitoring strategy enables a comprehensive view into the health and performance of the FME and Esri Enterprise infrastructure. We move beyond simple uptime checks to continuously analyse the metrics that matter.
With high-frequency data collection, we track critical system-level indicators like server CPU load, memory consumption and available disk space. Allowing us to identify performance bottlenecks and resource constraints proactively and before they impact your end-users. Simultaneously, we monitor the quality of individual geo-services (including ArcGIS, FME jobs and OGC services), measuring response times and availability to ensure they meet defined standards.
When a threshold is breached - whether it's a server nearing its memory capacity or a critical map service responding too slowly - our team is notified via automated alerts, enabling rapid investigation and resolution. This data-driven approach extends to strategic oversight. By aggregating and analysing long-term trends in service quality, user interaction patterns and license usage, we provide the intelligence needed for targeted optimisation. This ensures your platform is not only stable and reliable today but is also efficiently scaled and perfectly aligned with the real needs of your users for tomorrow.
Your Questions, Answered
Q: What technologies and platforms do you manage?
A: Our core expertise is in Geospatial Managed Services for ArcGIS Enterprise (including Portal, Server, and Data Store) and FME Flow (formerly FME Server). We manage the full application stack to ensure seamless integration and performance.
Q: What are your standard support hours and response times (SLA)?
A: Our standard support hours are Monday to Friday, 9 am to 5 pm. Response times are tiered based on the impact and urgency of the issue, ranging from 2 hours for critical (Tier 1) incidents to 16 hours for minor (Tier 4) requests. A detailed SLA matrix is established during onboarding.
Q: How do you determine the priority of an issue?
A: We use a clear matrix that assesses Impact (from a single user to the entire company) and Urgency (from a minor inconvenience to a complete work stoppage). This ensures the most critical issues receive the fastest response. For example, an issue where primary functions are unavailable for an entire department is classified as High Urgency / Significant Impact (Tier 1).
Q: How will I know what work is being done on my environment?
A: Through your dedicated Jira Service Management dashboard. It provides a live, transparent view of all open tickets, planned maintenance activities, and their current status. Your dedicated Service Manager also provides regular summary reports.
Q: Who will I be working with?
A: You will have a dedicated Service Manager as your primary contact. Behind them is a multi-layered team of 2nd-line Service Desk specialists and 3rd-line Subject Matter Experts for both Esri and FME, ensuring the right expertise is always available to resolve your issue.
Trusted by a growing list of clients
We are proud to partner with a diverse range of organisations who rely on their FME and Esri environments for critical operations. Our experience spans:
- Engineering: Supporting industry leaders like Strukton and Heijmans who require robust data pipelines for complex infrastructure projects.
- Government: Providing stable and reliable GIS platforms for Municipalities (Zaanstad, Haarlem), Provinces (Noord-Brabant) and Water Boards (Scheldestromen).
- Utilities & Safety: Ensuring high-availability systems for essential services, including utility providers with over 500,000 connections and critical safety regions like Midden-en West-Brabant.
Want to manage your environment without any worries?
Let us take care of the complexity so you can focus on results. Contact us for more information about how we can manage your ArcGIS or FME environment and get a personalised assessment.