Managed Services for FME and GIS Environments
Beyond daily maintenance. We partner with you to bridge the specialised knowledge gap, solve capacity challenges, and maximise your geospatial investment. Avineon Tensing takes on the responsibility in providing proactive, expert management for your Esri Enterprise and FME Flow systems, delivering FME and GIS Managed Services UK that include FME Support and Esri Support.
Your Managed Services partner
We offer flexibility and fast response times.
A single point of contact for both FME and Esri environments.
Transparent, predictable monthly costs with no recruitment overheads or hidden surprises.
A Strategic Partnership for Long-term Value
Managing critical geospatial infrastructure requires time, specialised knowledge, and continuous attention. With Avineon Tensing as your managed services partner, you gain a strategic extension of your team that ensures continuity, reduces pressure on internal resources, and provides proactive oversight and guidance to keep your GIS and FME infrastructure stable, scalable, and ready to support long-term growth.
Trusted by leading UK and international organisations:
Why choose our Managed Services
Less operational burden for your team
By taking over routine maintenance, technical management, and day-to-day support, we free up your professionals to focus on innovation, improvement, and business value, providing reliable Outsourced FME and GIS Support where needed.
Access to specialised expertise
Our certified Esri and FME specialists provide focused technical knowledge that is often difficult and costly to maintain in-house, combining deep platform expertise with responsive FME Support and Esri Support.
Continuity, security, and performance
We help keep your ArcGIS and FME platforms available, secure, healthy, and performant so they can reliably support your critical business processes.
Expert support and proactive monitoring
We provide responsive support for service requests and incidents, combined with 24/7 monitoring and proactive advice to identify and address issues before they affect users.
Change, upgrade, and optimisation guidance
From minor improvements to major updates and security patches, we provide clear advice and careful implementation to keep your environment current, efficient, and scalable.
Clear communication and dedicated service management
A dedicated Service Manager acts as your single point of contact, ensuring clear communication, regular reporting, and strategic insight into platform performance and licence usage.
Ready to prevent issues before they arise?
Join our experts for a 15-minute discovery call to discuss your specific FME or Esri challenges. No strings attached.
Your Questions, Answered
Proactive management requires deep, granular transparency. Our monitoring strategy enables a comprehensive view into the health and performance of the FME and Esri Enterprise infrastructure. We move beyond simple uptime checks to continuously analyse the metrics that matter.
With high-frequency data collection, we track critical system-level indicators like server CPU load, memory consumption and available disk space. Allowing us to identify performance bottlenecks and resource constraints proactively and before they impact your end-users. Simultaneously, we monitor the quality of individual geo-services (including ArcGIS, FME jobs and OGC services), measuring response times and availability to ensure they meet defined standards.
When a threshold is breached - whether it's a server nearing its memory capacity or a critical map service responding too slowly - our team is notified via automated alerts, enabling rapid investigation and resolution. This data-driven approach extends to strategic oversight. By aggregating and analysing long-term trends in service quality, user interaction patterns and license usage, we provide the intelligence needed for targeted optimisation. This ensures your platform is not only stable and reliable today but is also efficiently scaled and perfectly aligned with the real needs of your users for tomorrow.
A: Our core expertise is in Geospatial Managed Services for ArcGIS Enterprise (including Portal, Server, and Data Store) and FME Flow (formerly FME Server). We manage the full application stack to ensure seamless integration and performance.
A: Our standard support hours are Monday to Friday, 9 am to 5 pm. Response times are tiered based on the impact and urgency of the issue, ranging from 2 hours for critical (Tier 1) incidents to 16 hours for minor (Tier 4) requests. A detailed SLA matrix is established during onboarding.
A: We use a clear matrix that assesses Impact (from a single user to the entire company) and Urgency (from a minor inconvenience to a complete work stoppage). This ensures the most critical issues receive the fastest response. For example, an issue where primary functions are unavailable for an entire department is classified as High Urgency / Significant Impact (Tier 1).
A: Through your dedicated Jira Service Management dashboard. It provides a live, transparent view of all open tickets, planned maintenance activities, and their current status. Your dedicated Service Manager also provides regular summary reports.
A: You will have a dedicated Service Manager as your primary contact. Behind them is a multi-layered team of 2nd-line Service Desk specialists and 3rd-line Subject Matter Experts for both Esri and FME, ensuring the right expertise is always available to resolve your issue.